Delivery and Returns

Your order will be delivered by recorded mail or courier. Your order can only be delivered to your current billing address and a signature will be required.

Charges and lead-times are as follows:

Great Britain (not including Northern Ireland)

* Conditions as follows:

1. Orders must be received by 2pm Monday to Friday to secure next day delivery. 
2. Saturday delivery cannot be guaranteed.
3. Next day delivery excludes some postcodes.

* We deliver within two working days to the following:

• GY1 Herm only (Channel Islands)
• GY9 Sark (Channel Islands)
• HS2 Lewis
• PA61 Colonsay
• PA62-75 Mull
• PA78 Coll
• ZE2-3 Shetlands
• Northern Ireland

* We deliver within three working days to the following:

• KW16-17 Orkney
• PH30 Corrour
• PH41 Mallaig
• PH42 Eigg & Kuck
• PH43-44 Rhum & Canna

Europe and Northern Ireland

USA and Canada

**There may be duty/import charges which you will be responsible for. Unfortunately we cannot pay these charges nor advise you on their cost.

Rest of the World

**There may be duty/import charges which you will be responsible for. Unfortunately we cannot pay these charges nor advise you on their cost.

Returns

If you wish to return any items purchased at http://www.bournecollection.com, please follow these steps:

1. Fill out the Returns Form enclosed with your order noting whether you would like an exchange or a refund. Make sure to indicate the reason for return.
2. All items must be returned in unused, re-saleable condition within 14 days of the invoice date.
3. Goods must be returned with proof of purchase by registered post only. We cannot be held responsible for any item returned to us in any other way.
4. If for any reason you do not have your Returns Form please make sure you include with the returned goods, your name and address, the item name and number, and the reason for return.
5. Any item purchased on http://www.bournecollection.com must be returned directly to:

Bourne
Pearl Accessories Ltd
Top Floor
Toft Court
39-41 Skillings Lane
Brough
HU15 1BA
UK

If we find that the product has not been returned to us in a fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount

Return of Faulty, Incorrect or Sub-Standard Products

Please follow the same procedures as above. If the products you return are faulty or incorrect we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge providing there is no evidence of the goods being damaged after delivery to you.

Return of Items in order to exchange

By returning shoes for an exchange you have agreed to have the credit card that was used for the original order debited/refunded by the difference of the original item and an additional shipping charge.

You will receive a refund or replacement once the goods are returned to stock.